Help & FAQs

Get answers to your most frequently asked questions here



Where's my order?

If you have received an email advising you that your order has been dispatched it will have a tracking number.
If you would like to track your item once it has been passed to the delivery company you can do so by clicking on the correct link below and entering your tracking number.

DPD Tracking

Royal mail tracking

Do Prices include Fitting?

Stores: No. The store you visit will quote you a fitting price and will advise you of any other parts you require. Please click the store finder link to find you nearest store Store Finder

Mail Order: N/A

Are In Store Prices The Same As Online Prices?

Stores: No. Our stores have larger over heads then our mail order centre. Prices online are for mail order customers only. You can contact the store you wish to visit for a price on the item you wish to purchase. Usually if you quote the online price we will match the online price including the shipping cost.

Mail Order: N/A

Can You Fit My Stereo Straight Away Onsite?

Stores: We will always try to accommodate all of our customers when it comes to fitting. However on some occasions we will not be able to fit your item straight away as our installers may already be working on another customer's vehicle. To avoid disappointment please contact the store and book your vehicle in. We will also take on any custom installs. Please phone us with your requirements for a quote.

Mail Order: You can purchase your item online and then contact your nearest store to book your car in for installation.

Do You Fit Equipment That Has Not Been Purchsed From The Car Audio Centre?

Stores: We do offer a fitting service for items that are not bought from us. However please contact the store your wish to visit to book your vehicle in. as this service will only be offered at the manager's discretion. Store Finder

Mail Order: N/A

Are Stores Open on the Weekend?

Stores: We are open Saturday but closed Sunday's

Mail Order: We are closed for the weekend. Online sales are open 24/7!

Do you supply trade?

Stores: Yes, phone for the best prices

Mail Order: Yes, phone for the best prices

Do your prices include VAT?

Yes all our price include Vat on line and at our Stores

Can I add to my order after I've placed it?

On most occasions your order is dispatched minutes after it has been placed, as our systems are automated we are unable to locate individual orders and this make it very difficult for us to change your order once placed. But don't worry if you need to amend your order we will try our very best to accommodate your request.


What are your delivery options?

Stores: We do not offer an instore pick up facility for mail order customers.

Mail Order:

Standard Delivery
Standard delivery takes 2-3 Working days. Your order will default to this delivery method. Please select a different option if you require another service

Next day delivery
Next day delivery is available on all orders placed before 5pm.

Please ensure you select that you want next day delivery at the checkout.

If you have placed your order after 5pm it will be placed on a next day service the following working day.

If placed your order on Friday before 5pm and selected Next day delivery your order will be delivered on Monday. Delivery

Next Day Delivery Before 12
Next day delivery before 12 is available on all orders placed before 5pm.

Please ensure you select that you want next day delivery before 12 at the checkout.

If you have placed your order after 5pm it will be placed on a next day service the following working day.

If placed your order on Friday before 5pm and selected Next day delivery your order will be delivered on Monday.

Saturday Delivery before 12
If you would like your order to be delivered on a Saturday please ensure you select Saturday delivery at the checkout. The deadline for Saturday delivery is Friday 5pm.

Delivery to UK Offshore, Northern Ireland and Ireland
Please allow an extra day for delivery's to UK Offshore, Northern Ireland and Ireland

How long will it take to receive my order?

At the Car Audio Centre every order is important to us. To maintain our high standards and honour our customer service standards. We ship your order within minutes of you placing the order and can sometimes be picked packed and on the lorry within 5 minutes of you placing your order. We do this by using fully automated systems.

Can I ship to another address?

Normally, yes. We can ship to a registered business address. (Like a work address) To ship to a residential address, it is decided on a case by case basis.

Returns and Refunds

How do I return a product?

To return a product you need to login to your account and register your return. We will then email you on the next steps based on your product and how logn you've had it.

If you have already placed an order but do not have an account click here and enter your email adress and order number. we will then send your an email with a new passoword.

What if I change my mind?

Stores: If you have changed your mind and you have NOT had the item fitted to the vehicle and its in its original packaging, we will exchange the item if returned within 7 days of purchasing it at the store managers discretion

If you have fitted the product we cannot exchange the item.

We do not refund Products if you change your mind.

Mail Order: If you have changed your mind, You must notify us within 7 days. You will need to send the item back to us provided it is undamaged at your own cost.

Can I cancel my order?

Absolutely, if the item has not been shipped yet. If the item has been picked and packed, we will not be able to cancel the order, as it requires our warehouse staff to search through 100s of parcels to find yours. Which then can affect other orders leaving in time! Although we may ask why you have cancelled for our own feedback purposes.

Why Can’t I Drop The Return Off At Your Store?

Our stores operate on different stock systems to us. They are also franchised stores so refunds and exchanges have to go through us for online orders.

Can you repair equipment?

We do not have the facilities to repair radios. However, you can contact the below people for repairs

  • Pioneer and Alpine items are repaired by Dtronix Ltd. Their contact number is 0190 832 6180.
  • Kenwood and JVC items are repaired by Car Audio Repairs.


How Can I Get A VAT Receipt?

You will have been sent one with your order confirmation email. You can also login to your account and click in the order number to view the order details. under the delviery address, click on the 'Download VAT invoice' link.

Still looking for answers?

If you can't find the answers you need in our FAQ, please don't hesitate to contact us by filling out the form below. We're here to help!